Searches voice and video call transcripts for specific topics or keywords. Agentforce
Sales Management calls this action.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Sales or Agentforce for an
Industry add-on, or included in Agentforce 1 Sales or an Industry Edition. Requires
each user to have the Agentforce for Sales or Agentforce for an Industry add-on to
access the actions.
|
| User Permissions Needed |
|
| To use a Sales Management agent: |
Use Agentforce Sales Management permission set |
| To use Agentforce Account Management: |
Use Agentforce Account Management permission set |
| See Common User Access for Standard Agent
Actions. |
Guidelines and Considerations
- In the Agentforce panel, this action can only be initiated through the Sales Management
agent.
- This action requires Einstein Conversation Insights.
- The user calling the action must have Read access to the voice or video call.
