---
schema_version: "1"
id: 51bcb8fabd32989e01f461b2811580e2b5f1bed36530e11dff306477dee3ef5d
title: Public Sector | Email Complaint Participant
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_pss_email_complaint_participant.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_pss_email_complaint_participant.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 126e775fe8e5f64299b3e5ca27e17889dc9621d8880b1dbe7bfbc284cd942e92
description: When the user asks to notify the complainant or the perpetrator, generate an email based on the given template. Show the body of the generated email to the user and get approval. Send the email to the complainant or perpetrator.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Public Sector | Email Complaint Participant

When the user asks to notify the complainant or the perpetrator, generate an email based on the given template. Show the body of the generated email to the user and get approval. Send the email to the complainant or perpetrator.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Public Sector add-on or included in Public Sector for Agentforce 1 Service Edition. Requires each user to have the Agentforce for Public Sector add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d129838e70">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d129838e70 ">To use the Email Complaint Participant action:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d129838e70 ">Public Sector Access permission set</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d129838e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">EmailComplaintParticipant</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Flow</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;">Email Complaint Participant (pss_agent__EmailComplaintParticipant-1)</p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">No</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Complaint Resolution with Agentforce](https://help.salesforce.com/s/articleView?id=ind.psc_complaint_resolution_with_agentforce.htm&language=en_US)