If the incident reported in a complaint occurred more than two years ago, asks whether
the user wants to resolve the complaint. If the user confirms, sets the complaint status to
Resolved.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Public Sector add-on or included
in Public Sector for Agentforce 1 Service Edition. Requires each user to have the
Agentforce for Public Sector add-on to access the action.
|
Action Details
| API Name |
AutoResolveComplaint |
| Reference Action Type |
Flow |
| Reference Action |
Automatically Resolve Complaint (pss_agent__AutoResolveComplaint-1)
|
| Does this action execute one or more prompt templates? |
No |
