Program and Case Management | Prepare Participant Notes

Fixes spelling and grammatical errors, applies formatting and best practices from the provided template, and structures the information to highlight key points, decisions, and action items in the notes of a meeting with a participant or client.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Nonprofit add-on or included in Agentforce 1 Nonprofit Edition. Requires each user to have the Agentforce for Nonprofit add-on to access the action.
Permissions Needed
To execute actions in Employee Agent agents: SEE THIS PAGE FOR DETAILS
To run flows: Run Flows
To run prompt templates: Execute Prompt Templates

Action Details

API Name PrepareParticipantNotes
Reference Action Type Prompt Template
Reference Action

Prepare Participant Notes

(prepareParticipantNotes)

Does this action execute one or more prompt templates? Yes

Prepare Participant Notes and Prompt Templates

This action uses the Prepare Participant NotesApplies formatting to fix grammatical and spelling errors to transform informal meeting notes into interaction documentation.