Summarizes incidents for employees to help them track the status of the issues they
raised. This action improves the employee experience and reduces follow-up calls to the service
desk.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
SummarizeIncidentForEmployee |
| Reference Action Type |
Prompt Template |
| Reference Action |
Summarize Incident For Employee |
| Does this action execute one or more prompt templates? |
Yes |
