Generates a summary for an Incident record with details such as description, category,
subcategory, SLA, major incident details, related records, Chatter feed, knowledge, and swarm
data. Incident managers or fulfillers can quickly find what they need without parsing the
record.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
SummarizeIncident |
| Reference Action Type |
Prompt Template |
| Reference Action |
Summarize Incident |
| Does this action execute one or more prompt templates? |
Yes |
