Agentforce IT Service | Search Configuration Items

Searches for configuration items (CIs) in the CMDB based on the user's filter criteria. The action extracts filter values into separate parameters to return the most relevant list of matching CIs and generates a summary of the results.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name SearchConfigurationItems
Reference Action Type Flow
Reference Action Search Configuration Items
Does this action execute one or more prompt templates? Yes