Agentforce IT Service | Review Approval Work Item

Reviews an approval work item based on the user's decision and optional comments. The action processes the requested approval or rejection and records the user's comments in the work item history.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name ReviewApprovalWorkItem
Reference Action Type Flow
Reference Action Review Approval Work Item
Does this action execute one or more prompt templates? Yes