Reopens resolved IT tickets through a conversational interface, eliminating manual
navigation by enabling users to request status changes through Agentforce.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
ReopenTicket |
| Reference Action Type |
Flow |
| Reference Action |
Reopen a Ticket |
| Does this action execute one or more prompt templates? |
Yes |
