Proposes a resolution summary for an incident based on related records, feed and swarm
data, knowledge articles, and activities. The action helps IT teams to resolve incidents more
efficiently by providing a comprehensive and data-driven understanding of the issue.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
ProposeResolutionSummaryForIncident |
| Reference Action Type |
Prompt Template |
| Reference Action |
Standard |
| Does this action execute one or more prompt templates? |
Yes |
