Posts the swarming summary of a Slack channel as a new feed item to the Chatter feed
for a target record such as an incident or a problem. Key information from other channels is
documented in the context of a record, becomes easily accessible to stakeholders, and can be
used as the grounding data for other agent actions.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
PostSwarmingSummaryToFeedItem |
| Reference Action Type |
Flow |
| Reference Action |
Post Swarming Summary To Feed Item |
| Does this action execute one or more prompt templates? |
Yes |
