Identifies and selects the correct items from the service catalog by using
descriptions. This action searches the catalog based on user input to find matching hardware or
services and simplify the request process.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
IdentifyServiceCatalogItem |
| Reference Action Type |
Standard Action |
| Reference Action |
Identify Service Catalog Item |
| Does this action execute one or more prompt templates? |
Yes |
