Agentforce IT Service | Get User Profile Details

Retrieves employee profile details from the Employee Record based on the user context. The action returns authoritative information such as name, department or team, manager name, and location to support workflows that require user verification before proceeding with a task.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name GetUserProfileDetails
Reference Action Type Flow
Reference Action Get User Profile Details
Does this action execute one or more prompt templates? Yes