Agentforce IT Service | Get Service Catalog Attributes

Identifies the information required to complete a service request. This action queries the service configuration to prompt users for details, such as model types and business justifications, to ensure all required fields are populated before submission.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name GetServiceCatalogAttributes
Reference Action Type Standard Action
Reference Action Get Service Catalog Attributes
Does this action execute one or more prompt templates? Yes