Retrieves a list of records based on the user's description for specific types of
tickets such as cases, incidents, or service requests. The action uses AI-powered filtering to
get the most relevant list of records by understanding the intent of the user input and
generates a summary of the relevant records.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
GetIncidentsBasedOnDescription |
| Reference Action Type |
Flow |
| Reference Action |
Get Incidents Based on Description |
| Does this action execute one or more prompt templates? |
Yes |
