Retrieves service catalog items that match a user's request by analyzing their
description and returning only the options they are eligible to access. The action reduces time
spent manually browsing the catalog, and surfaces the most relevant service catalog items
quickly.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
GetEligibleServiceCatalogItems |
| Reference Action Type |
Standard |
| Reference Action |
Get Eligible Service Catalog Items |
| Does this action execute one or more prompt templates? |
Yes |
