Runs a service catalog item flow based on the user's input. The action initializes the flow using a product ID, then processes subsequent interactions using the interview ID and user input until the flow reaches a finished or fault status.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI Agents
for Employees add-on license. |
Action Details
| API Name |
ExecuteServiceCatalogItemFlow |
| Reference Action Type |
Standard Action |
| Reference Action |
Execute Service Catalog Item Flow |
| Does this action execute one or more prompt templates? |
Yes |
