Agentforce IT Service | Evaluate Problem Creation Requirement

Evaluates whether a problem must be created or not for an incident based on existing associated problems, similar historical issues, and the incident's severity. This helps to further investigate the issues and reduces manual decision-making.

Required Editions

Available in: Lightning Experience

Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.

User Permissions Needed
See Common User Access for Standard Agent Actions.

Action Details

API Name	EvaluateProblemCreationRequirement
Reference Action Type	Prompt Template
Reference Action	Evaluate Problem Creation Requirement
Does this action execute one or more prompt templates?	Yes