Creates an incident for employee issues from Agentforce conversations, if they can't
resolve the issue with knowledge articles or if no articles exist. This action automatically
creates incidents for employee issues and saves their time and effort.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
CreateIncidentForEmployee |
| Reference Action Type |
Standard Action |
| Reference Action |
Create Incident For Employee |
| Does this action execute one or more prompt templates? |
Yes |
