---
schema_version: "1"
id: e5bd435a8cfc9ee635bc6b9bb0aa275abeea22bb779d53d983d13ae2f0305f93
title: Agentforce IT Service | Delete Configuration Item
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_deleteconfigurationitem.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_deleteconfigurationitem.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 76740be70cf163c3c2135d92d1f704dabc96c0b77ba6874f11f2898c9aea046f
description: Performs a soft delete of a configuration item (CI) in the CMDB based on a CI ID. The action marks the CI as deleted without permanently removing it from the database. Before calling this action, call Get Configuration Item Details to display the full CI details to the user and capture explicit confirmation. Use the CI ID returned by Get Configuration Item Details as the input to this action.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Delete Configuration Item

Performs a soft delete of a configuration item (CI) in the CMDB based on a CI ID. The action marks the CI as deleted without permanently removing it from the database. Before calling this action, call Get Configuration Item Details to display the full CI details to the user and capture explicit confirmation. Use the CI ID returned by Get Configuration Item Details as the input to this action.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with the AI Agents for Employees add-on license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d164811e64">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d164811e67">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d164811e64 d164811e67 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">DeleteConfigurationItem</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Delete Configuration Item</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>