---
schema_version: "1"
id: 1cb7dc35601ca3d6c148dd63d0181c6cf8c85be5668345cede93d7a19eab77f6
title: Agentforce IT Service | Create Problem Root Cause Summary
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_crteprblmrootcausesumry.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_crteprblmrootcausesumry.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 46af24cbc069053e99253cf519164adc237e4e43d6be67a0199d46409f36f0dc
description: Creates a root cause summary for a problem based on related and similar records, past problems, configuration items, knowledge articles, and activities. This helps problem managers understand and record the reasons for the issue, serves as grounding data for other agent actions, and helps the team prevent similar issues in the future.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Create Problem Root Cause Summary

Creates a root cause summary for a problem based on related and similar records, past problems, configuration items, knowledge articles, and activities. This helps problem managers understand and record the reasons for the issue, serves as grounding data for other agent actions, and helps the team prevent similar issues in the future.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d210959e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d210959e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d210959e61 d210959e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">CreateProblemRootCauseSummary</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Create Problem Root Cause Summary</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>