Agentforce IT Service | Create Service Catalog Request

Initiates and submits hardware service requests through a conversational interface. This action validates required inputs, prompts for missing information, and confirms request details to streamline the procurement process.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the AI Agents for Employees add-on license.
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name CreateServiceCatalogRequest
Reference Action Type Standard Action
Reference Action Create Service Catalog Request
Does this action execute one or more prompt templates? Yes