---
schema_version: "1"
id: 04e1afb1a39dc36ebdb86d89d9ff083db4fc94f6c5f4f905ffc02ea7485bfd67
title: Agentforce IT Service | Create Problem Resolution Summary
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_it_srvcs_createprblmrsltionsumry.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createprblmrsltionsumry.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4351c64b241381241ad25d1662386fbf128796fc70a0a142bdebb71c34129d80
description: Creates a resolution summary for a problem based on related and similar records, feed and swarm data, knowledge articles, and activities. The action reduces manual documentation effort, ensures consistency, and creates valuable grounding data for use in future knowledge articles or other agent actions.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce IT Service | Create Problem Resolution Summary

Creates a resolution summary for a problem based on related and similar records, feed and swarm data, knowledge articles, and activities. The action reduces manual documentation effort, ensures consistency, and creates valuable grounding data for use in future knowledge articles or other agent actions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d162026e61">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d162026e64">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d162026e61 d162026e64 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">CreateProblemResolutionSummary</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Prompt Template</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Create Problem Resolution Summary</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">Yes</td></tr></tbody></table>