Creates an incident record for an employee issue when the problem can't be resolved
through existing knowledge articles or no relevant articles are available. The action reduces
friction in the escalation process and ensures unresolved issues are formally
tracked.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
CreateIncidentForEmployee |
| Reference Action Type |
Standard |
| Reference Action |
Create Incident For Employee |
| Does this action execute one or more prompt templates? |
Yes |
