Automatically validates attributes such as impact, urgency, category, subcategory for a
problem to check whether they’re correctly assigned. This action uses historical data and record
context to suggest corrections, reducing manual errors and resolution delays.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
CheckProblemAttributes |
| Reference Action Type |
Prompt Template |
| Reference Action |
Check Problem Attributes |
| Does this action execute one or more prompt templates? |
Yes |
