The Check Incident Attributes agent action checks and gets important information about
an incident, like its status, priority, and assignment. This information is important for
managing and solving the incident.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
CheckIncidentAttributes |
| Reference Action Type |
Prompt Template |
| Reference Action |
Check Incident Attributes |
| Does this action execute one or more prompt templates? |
Yes |
