Finds similar or related records for a problem and creates associations, such as
incidents or change requests, to a problem record. The action finds other IT records that are
either similar or caused by the source problem and creates associations
automatically.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited Edition with Agentforce for Service add-on
license. Requires each user to have the Agentforce for IT Service Desk add-on to
access the action. |
Action Details
| API Name |
AssociateRelatedRecordsForProblem |
| Reference Action Type |
Standard Action |
| Reference Action |
Associate Related Records For Problem |
| Does this action execute one or more prompt templates? |
Yes |
