Resolves user inquiries by referencing a knowledge base of company policies,
troubleshooting guides, and product documentation. Use when a user asks about return or refund
policies, how to diagnose or fix an issue, or what capabilities a product offers.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
Action Details
| API Name |
AnswerQuestionsWithKnowledge |
| Reference Action Type |
Standard |
| Reference Action |
Answer Questions with Knowledge |
| Does this action execute one or more prompt templates? |
Yes |
