Adds comments or supplementary information to existing IT tickets through a
conversational interface, streamlining the update process by allowing users to identify tickets
by number or description without manual navigation.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with the AI
Agents for Employees add-on license. |
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Foundations and the Agentforce for IT Service add-on license or included
in Agentforce 1 Editions. Requires each user to have the Agentforce for IT Service
add-on to access the action. |
Action Details
| API Name |
AddCommentToRecord |
| Reference Action Type |
Flow |
| Reference Action |
Add Comment to Record |
| Does this action execute one or more prompt templates? |
Yes |
