Books an appointment for a patient in a selected slot with a provider or asset, for the given work type and time. Returns the created appointment ID and status.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Health add-on or included in Agentforce 1 Health Edition. Requires each user to have the Agentforce for Health add-on to access the action. |
| User Permissions Needed | |
|---|---|
| To use this action: |
Use Contact Center AI Assistive Agent AND Contact Center Agent for Health Cloud permission set AND Prompt Template User AND Data Cloud User |
| See Common User Access for Standard Agent Actions. | |
Note The user interface of this product is available only in English and may not be fully
supported in other languages.
Action Details
| API Name | BookAppointment |
| Reference Action Type | Standard Action |
| Does this action run one or more prompt templates? | No |
| Required Setup | Set Up Agentforce for Payer Contact Center |