Adds a patient to a waitlist for a specific work type and service territory, with an
optional preferred provider. Returns whether the patient was added, an error message if the action
fails, and the new waitlist participant ID.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Health add-on or included in
Agentforce 1 Health Edition. Requires each user to have the Agentforce for Health
add-on to access the action.
|
| User Permissions Needed |
|
| To use this action: |
Use Contact Center AI Assistive Agent
AND
Contact Center Agent for Health Cloud
permission set
AND
Prompt Template User
AND
Data Cloud User
|
| See Common User Access for Standard Agent Actions. |
