---
schema_version: "1"
id: 792fe0098486d59a171fe76b9523e2790d592f9069a9beb3a69fc1ee17189216
title: Sales | Get Related Emails
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_get_related_emails.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_get_related_emails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de11d9997f9d28017227c39f7af6c84a7130905a902a115e8e168588654b3172
description: Gets a list of the latest related email records within a date range, based on a user’s query. This action is used within Agentforce Sales Management.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Sales | Get Related Emails

Gets a list of the latest related email records within a date range, based on a user’s query. This action is used within Agentforce Sales Management.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Sales or Agentforce for an Industry add-on, or included in Agentforce 1 Sales or an Industry Edition. Requires each user to have the Agentforce for Sales or Agentforce for an Industry add-on to access the actions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d105921e70">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d105921e73">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d105921e70 ">To use a Sales Management agent:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d105921e73 ">Use Agentforce Sales Management permission set</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d105921e70 ">To use Agentforce Account Management:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d105921e73 ">Use Agentforce Account Management permission set</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d105921e70 d105921e73 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">GetRelatedEmails</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">GetEmailsInvocableAction</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">No</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p><a href="https://help.salesforce.com/s/articleView?id=sales.account_mgmt_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Agentforce Account Management</a></p>
              <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=sales.aac_setup_parent.htm&amp;language=en_US" target="_blank">Set Up Einstein Activity Capture for Your
                  Team</a></p>
            </td>

          </tr>
        </tbody>
      </table>

## Guidelines and Considerations

- In the Agentforce panel, this action can only be initiated through the Sales Management agent.
- To view and use related emails in Agentforce Account Management, enable Einstein Activity Capture.
- The agent analyzes the 25 most recent emails from the last 30 days.
- The agent uses only emails that are stored as EmailMessage records. Emails that aren’t EmailMessage records don’t inform the agent’s suggestions.