Communications | Get Account Record

Fetches an account record using the account number and contact email address that’s associated with the account.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Communications add-on or included in Agentforce 1 Communications Edition. Requires each user to have the Agentforce for Communications add-on to access the action.

User Permissions Needed
To use agent actions:	Einstein for Communications
See Common User Access for Standard Agent Actions.

Action Details

API Name	GetAccountRecord
Reference Action Type	Flow
Reference Action	Get Account Record
Does this action execute one or more prompt templates?	No
Required Setup	Agentforce for Communications Billing Resolution

Guidelines and Considerations

This action is a template containing example information. Customize it to your use case.