Generates clear, professional, and audit-ready customer communication by using the provided structured data.
Required Editions
| Available in: Lightning Experience |
| Available in: Professional, Enterprise, and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To use Financial Services Cloud: |
Financial Services Cloud Extension OR FSC Service |
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | DraftCustomerResponse |
| Reference Action Type | Flow |
| Reference Action | GetCmplntAndCaseDtl |
| Does this action execute one or more prompt templates? | No |