---
schema_version: "1"
id: ff85727f0e267773a1bb3050e8691484e2509d9bc21fc7b3f2850556d2d9acd5
title: "Education Cloud | EDU Cloud: Verify Email Code"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_ec_verify_email_code.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_ec_verify_email_code.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47e4a05ee464e64a9d91193bf8dd982eb63721f122c5d76ac15e0839c51490af
description: Verifies whether the user-provided verification code matches the code that’s sent to the user’s email address.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Education Cloud | EDU Cloud: Verify Email Code

Verifies whether the user-provided verification code matches the code that’s sent to the user’s email address.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Education add-on or included in Agentforce 1 Education Edition. Requires each user to have the Agentforce for Education add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d69462e70">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d69462e73">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d69462e70 ">To use Education Cloud:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d69462e73 ">
            <p>Education Cloud Full Access</p>
            <p>OR</p>
            <p>Education Cloud - Limited
              Access</p>
            <p>OR</p>
            <p>Education Cloud for Experience Cloud
              User</p>
            <p>OR</p>
            <p style="margin-bottom:0;">Education Cloud - Guest Access</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d69462e70 ">To use Agentforce:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d69462e73 ">Agentforce for Education Cloud</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d69462e70 d69462e73 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">VerifyEmailCode</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr></tbody></table>

## Guidelines and Considerations

During the verification process, the user must enter the correct OTP to continue. After three unsuccessful attempts, the process restarts, requiring the user to reenter their email address to receive a new verification code. This security measure prevents bypassing the verification process after multiple unsuccessful attempts.

To use this action with the EDU Cloud: Verify Email Code and Create Prior Learning Evaluation actions, map the inputs and outputs to variables. See [Set Up Transfer Credit Agent](https://help.salesforce.com/s/articleView?id=sfdo.ec_set_up_transfer_credit_agent.htm&type=5&language=en_US).