Creates a case, an educational info request, and an academic interest raised by prospective students, parents, or counselors. Call this action when there isn’t an answer to the user’s question.
Required Editions
Example
Note Student Recruitment Agent is a pilot or beta service that is subject to the Beta Services
Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if
executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta
service is at the Customer's sole discretion.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Education add-on or included in Agentforce 1 Education Edition. Requires each user to have the Agentforce for Education add-on to access the action. |
| Permissions Needed | |
|---|---|
| To use Education Cloud: |
Education Cloud Full Access OR Education Cloud - Limited Access OR Education Cloud for Experience Cloud User OR Education Cloud - Guest Access |
| To use Agentforce: |
Agentforce Foundations OR Einstein for Education Cloud |
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | CreateInquiry |
| Reference Action Type | Flow |
| Does this action execute one or more prompt templates? | No |