---
schema_version: "1"
id: a1aa48d335187ea8f331b31de9509d4bbf1d21fa33bc170ea3d682a6c02f6f67
title: Communications | Format Product Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_comms_format_product_recommendations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_format_product_recommendations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5ba51b24d365383ef734bee6130b970bfb320b58e5bae79ee8c887c4654f4bf
description: Formats product data into a structured display of exactly three recommended products with consistent formatting.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Communications | Format Product Recommendations

Formats product data into a structured display of exactly three recommended products with consistent formatting.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Communications add-on or included in Agentforce 1 Communications Edition. Requires each user to have the Agentforce for Communications add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d82998e70">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d82998e70 ">To use agent actions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d82998e70 ">Einstein for Communications</td>

        </tr>
      </tbody>
    </table>

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_example.png)

Example See [Common User Access for Standard Agent Actions](https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&language=en_US&type=5).

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">FormatProductRecommendations</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Format Product Recommendations</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=ind.aslm_agentforce_for_product_upsell_and_cross_sell_in_service.htm&amp;language=en_US" target="_blank">Agentforce for Product Upsell and Cross-sell in Service</a></td></tr></tbody></table>

## Guidelines and Considerations

- This action is a template containing example information. Customize it to your use case.