---
schema_version: "1"
id: 538b0cc640b8bad6548d22cc1e864a12a692ed0ec7284b21168b5fbcd68455e3
title: Collections and Recovery | Request Payment Extension
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_collections_request_payment_ext_customer.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_collections_request_payment_ext_customer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ee284a0ec81b33278b78228212b512d31951a443d23f688c54fffec087664ca3
description: This action gets relevant collection plan record details for a collection plan name. Gathers the payment commitment details from the customer and creates a payment schedule and payment schedule item records, and sends an email to the customer with the agreed payment details.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Collections and Recovery | Request Payment Extension

This action gets relevant collection plan record details for a collection plan name. Gathers the payment commitment details from the customer and creates a payment schedule and payment schedule item records, and sends an email to the customer with the agreed payment details.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions with Financial Services Cloud</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d16270e67">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16270e67 ">To request payment extension:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16270e67 ">
            <p>Collections and Recovery Specialist</p>
            <p>AND</p>
            <p>FSC Service OR FSC Sales</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Einstein for Financial Services</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16270e67 ">To use Agentforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16270e67 ">Agentforce Service Agent User</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">RequestPaymentExtensionASA</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Create Payment Extension for Borrowers</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Inputs</td><td class="slds-cell-wrap" style="vertical-align:top;">Collection Plan Name, Comments, Installments, Promised Amount, Should Ignore Recent Payment Extension Request, Verified Customer Contact ID</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Outputs</td><td class="slds-cell-wrap" style="vertical-align:top;">Payment Schedule Link for Collection Plan, Status Message</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=ind.collections_setup_ptp.htm&amp;language=en_US" target="_blank">Set Up Payment Extension Requests</a></td></tr></tbody></table>