This action answers general collections-related questions from customers by using the Agentforce data library.
Required Editions
| Available in: Lightning Experience |
| Available in: Professional, Enterprise, and Unlimited Editions with Financial Services Cloud |
| User Permissions Needed | |
|---|---|
| To answer collections-related queries: |
Collections and Recovery Specialist AND FSC Service OR FSC Sales AND Einstein for Financial Services |
| To use Agentforce: | Agentforce Service Agent User |
Action Details
| API Name | AnswerCollectionsQueriesASA |
| Action Type | Standard |
| Reference Action Type | Prompt |
| Reference Action | Answer Collections Queries |
| Inputs | Query |
| Outputs | Prompt Response |
| Does this action execute one or more prompt templates? | Yes |