---
schema_version: "1"
id: 72e994f87f8dfed39a66c47e41f3da64a7152cf8e4a45589fe1f9a9282df5035
title: Unified Catalog | Check Product Eligibility
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_check_product_eligibility.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_check_product_eligibility.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cb4cae5ad93bfc95db5c58bda00a6139c810d8d4218bede855e2a5d6508ed325
description: Checks whether a product is eligible for a contact, an account, or a user based on predefined criteria. The action can verify product eligibility when accounts, contacts, or users self-serve, or when service reps or request fulfillers assist requestors.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Unified Catalog | Check Product Eligibility

Checks whether a product is eligible for a contact, an account, or a user based on predefined criteria. The action can verify product eligibility when accounts, contacts, or users self-serve, or when service reps or request fulfillers assist requestors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Unified Catalog and the Agentforce Employee Agent add-on license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d192372e67">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d192372e70">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d192372e67 d192372e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">CheckProductEligibility</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Check Product Eligibility (sc_enterprise_catalog__ChkProdtElig)</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr></tbody></table>

## Guidelines and Considerations

- The action isn’t included in a subagent.
- The action requires the contact, account, or user ID of the logged-in internal employee or external customer to verify product eligibility when they self-serve on Experience Cloud site pages. The ID of the employee or customer can be provided to the action by using their session ID on the Experience Cloud site to retrieve their corresponding ID in Salesforce.
- The action requires the current record context to identify the internal employee or external customer on behalf on whom service reps or request fulfillers are verifying product eligibility. The current record can belong to either an account, a contact, or a user. If an account is provided, the action automatically finds the first contact associated with the account and verifies the contact's eligibility for the product.
- The action verifies eligibility for only products associated with service processes.