B2C Commerce | Answer Product FAQs

Answers frequently-asked questions about B2C Commerce store products to help customers make informed buying decisions.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Foundations or Agentforce 1 Editions. Also requires B2C Commerce.
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name AnswerProductFAQs
Reference Action Type Standard
Does this action execute one or more prompt templates? No
Required Setup Prepare Product FAQ and Site FAQ Subagents