---
schema_version: "1"
id: 87383696e69f397bc5725d7057423a9532aa15460fdb285bd408bb5a09bbb67f
title: Turn on Voice Call Recording When Using PSTN
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_record_voice_calls_pstn.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_record_voice_calls_pstn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cd44ebd54ef1548b993191e6e7dd367c1f110e5b1a4a399f531104d39333033b
description: To record the conversations between customers and Agentforce agents, turn on the recording. By default, the recording is turned off.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Turn on Voice Call Recording When Using PSTN

To record the conversations between customers and Agentforce agents, turn on the recording. By default, the recording is turned off.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions, and <a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;language=en_US" target="_blank">Salesforce Voice add-ons</a>.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_tip.png)

Tip When you turn on call recording, inform call participants and obtain their consent.

1. From Setup, in the Quick Find box, enter Agentforce Voice, then select **Agentforce Voice Setup**.
2. Under Setup Steps in the Agentforce Voice Setup page, enable **Record Voice Calls with Agents**.
3. To override the Record Voice Calls with Agents setting for an individual agent, add a Set Recording and Transcription Behavior invocable action to the Omni-Channel flow that routes calls to the agent. Use this invocable action to turn off voice call recording and transcription for an agent.