Agentforce Builder Testing

Manual testing, like you do in Agentforce Builder, is the starting point for validating your agent’s performance. It offers a detailed, step-by-step evaluation of your agent's interactions and utterances and is especially effective for confirming configurations and exploring how the agent responds to different inputs. Throughout the agent lifecycle, plan to revisit manual testing in Agentforce Builder, especially after making changes to your agent.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

Tip

You can test agents at any stage of the publishing lifecycle, including draft, committed, active, or inactive agents. To iterate on your agent after you have committed a version, create another draft version of your agent.

• Simulate and Live Test Modes
  Agentforce Builder includes two different modes to test your agent: Simulate and Live Test. Simulate mode helps you verify that your agent has the right configuration without risking any changes to your actual data or org. Live Test mode actually runs the actions and changes your org so you can see how the agent performs when it’s active.
• Trace Panel in Agentforce Builder
  The Trace panel is the reasoning debugger built into the Preview and Live Test experience in Agentforce Builder. It shows how your agent made decisions, including selected subagents, which actions triggered, when topic transitions happened, and how variable values changed.
• Test Your Agent in Agentforce Builder
  Manually testing your agent in Agentforce Builder provides a detailed, step-by-step trace of your agent's interactions and processes. Use the Preview panel to chat with your agent, then review subagent selection, action execution, and reasoning on the Interaction Summary panel. For more details about any step, converse with the Agentforce Assistant.