---
schema_version: "1"
id: c0391408c37758c1762bdcbfe667a900c175908a8db2a4fdc37f31799d6fcf29
title: Identify Risks and Guardrails for an Agentforce Project
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_plan_risks_guardrails.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_plan_risks_guardrails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4deb2e040b4d4792dc6e97a8d519fc8284f15ca2aaef9b45e3cc9cea8bd3e8e2
description: Autonomous AI agents come with risks, such as security threats, data breaches, reputational harm, financial loss, bias, hallucinations, and issues with transparency and accountability. When planning an AI agent, identify risks for your Agentforce use case and plan risk mitigation strategies.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Identify Risks and Guardrails for an Agentforce Project

Autonomous AI agents come with risks, such as security threats, data breaches, reputational harm, financial loss, bias, hallucinations, and issues with transparency and accountability. When planning an AI agent, identify risks for your Agentforce use case and plan risk mitigation strategies.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

As you approach conversations in your organization about AI risk, you can use the People, Business, Technology, and Data framework. These categories and considerations can help you come up with possible risks and concerns related to your Agentforce project.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d85480e80">Category</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d85480e83">Considerations</th>
          </tr>
        </thead>
        <tbody>

          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e80 ">People</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e83 ">
              <ul>
                <li> Empowerment: Roles and responsibilities, hiring, training, and upskilling </li>

                <li> Culture and practice: Human-centered AI design, change management, adoption
                </li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e80 ">Business</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e83 ">
              <ul>
                <li> Value: Benefits, objectives, KPI, and metrics </li>

                <li> Operations: Org structure, capability management, processes and workflows, AI
                  governance, DevOps strategy </li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e80 ">Technology</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e83 ">
              <ul>
                <li> AI tooling: AI infrastructure, applications, APIs, prompts, security
                  safeguards </li>

                <li> AI models: Model selection, training considerations, management, cost </li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e80 ">Data</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d85480e83 ">
              <ul>
                <li> Quality: Fit for use, accuracy, completeness, accessibility, recency, and
                  more </li>

                <li> Strategy: Data management, infrastructure, governance, analytics </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

Use this framework to discuss concerns related to your Agentforce use case. Your project stakeholders can brainstorm potential risks for each category.

After cataloging the risks and concerns, come up with mitigation strategies for each risk. Some of the mitigation strategies will translate into agent guardrails in Agentforce. When you’re done with the risk mitigation exercise, document the risks and guardrails for your use case. Capturing risk mitigation activities is important for regulatory compliance and useful for internal audits.

To see an example of risks and guardrails for an Agentforce project, complete the [Define the Agent Guardrails](https://trailhead.salesforce.com/content/learn/modules/agentforce-agent-planning/define-the-agent-guardrails) unit on Trailhead.

#### See Also

- [_Trailhead_: Trusted Agentic AI](https://trailhead.salesforce.com/content/learn/modules/trusted-agentic-ai)