---
schema_version: "1"
id: 0f8629a560a6dbccef90971dd291f65c46a57a1fae1b488b57d78736dd8c0c54
title: Set Up Agent Health Monitoring
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_monitor_health_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_monitor_health_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 474e1147e6597af55c07523c18d6d0cec5457bbdbd4163559f642d6d8abeee2c
description: Set up Agent Health Monitoring so you can create alerts and get notified when agent performance breaches alert thresholds. Observe agent health status and trends. Rapidly investigate and resolve agent performance issues.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Set Up Agent Health Monitoring

Set up Agent Health Monitoring so you can create alerts and get notified when agent performance breaches alert thresholds. Observe agent health status and trends. Rapidly investigate and resolve agent performance issues.

### Required Editions

| Required Editions |
| --- |
| Agent Health Monitoring is available in Salesforce Enterprise, Performance, and Unlimited Editions with Salesforce Foundations or Agentforce 1 Edition. Agent Health Monitoring is available in sandbox and DC1 organizations. |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d140210e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d140210e63 ">To turn data collection on or off:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d140210e63 ">View Setup</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d140210e63 ">&nbsp;</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d140210e63 ">AND</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d140210e63 ">&nbsp;</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d140210e63 ">Customize Application</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Agent Health Monitoring requires Salesforce Standard Data Model version 1.130 or higher.

1. Confirm that Data Cloud is enabled in your Salesforce org. Verify that you’ve turned on Einstein (see [Set Up Einstein Generative AI](https://help.salesforce.com/s/articleView?language=en_US&id=ai.generative_ai_enable.htm&type=5)), and that you have an active agent.
2. Make sure that the relevant user permissions are assigned.
3. Verify that you have the latest version of the Salesforce Standard Data Model (version 1.130 or higher) in your org (sandbox or production). From Setup, go to **Apps** -> **Packaging** -> **Installed Packages** -> **Salesforce Standard Data Model**. To get the required version, click [here](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tKe000000Pc4v) and follow the instructions.
4. From Setup, in the Quick Find box, enter Einstein Generative AI, and then select **Einstein Audit, Analytics, and Monitoring Setup**.
5. Turn on **Agentforce Session Tracing**, if it's not turned on. See [Agentforce Session Tracing](https://help.salesforce.com/s/articleView?id=ai.generative_ai_session_trace.htm&release=264.0.0&type=5 "Agentforce session tracing captures detailed agent interaction data in a unified data model on Data 360. Build dashboards, reports, and queries on this data to derive insights into agent behavior and trends. Take data-driven action while testing, debugging, and monitoring agents in sandbox or production environments.").
6. Turn on **Agentforce Health Monitoring**, if it's not turned on.
7. From Setup, go to **Agent Analytics** and verify the installation of the latest Agent Analytics apps. See [Set Up Agent Analytics](https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics_setup.htm&release=264.0.0&type=5 "Set up Agent Analytics to gain insights into agent performance, track conversation metrics, and optimize your agents with comprehensive dashboards and session insights.").
8. To protect access to collected data that is sensitive, see [Implement Data Governance Permissions for Agentforce Session Tracing Objects](https://help.salesforce.com/s/articleView?id=ai.generative_ai_session_trace_data_governance.htm&release=264.0.0&type=5 "Use Data Cloud Data Governance to protect sensitive data by setting up dynamic data masking and field-specific data exclusion policies. Grant access to the impacted Data 360 objects according to an access policy.").