---
schema_version: "1"
id: 00652a361e249b026662fda03ae380468d6eb620ec74d686da94188bd881aacc
title: Manage Agent Access to Your Memories
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_memory_manage_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_memory_manage_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f0543ad0d2b019e187f5125b5e4105f405f2e1e137957070c1531299fdc90eed
description: Choose which agents can create memories from your conversations. Turning off access for an agent stops it from creating new memories, without deleting the ones it already created.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Manage Agent Access to Your Memories

Choose which agents can create memories from your conversations. Turning off access for an agent stops it from creating new memories, without deleting the ones it already created.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note The first time an agent with memory turned on starts a conversation with you, a one-time disclaimer appears. Review it before responding. **Save memories from your conversations** is selected by default. Deselect it if you don't want the agent to save memories.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Your admin can turn off conversational memory for the whole org. When it's off, the Memory & Preferences icon disappears from the Agentforce panel.

1. Click the Agentforce icon to launch Agentforce.
    
    The Agentforce icon appears in the global header on all pages when Agentforce is enabled for your org.
2. From the Agentforce panel, click **Memory & Preferences**.
3. To modify agent access, click the arrow to expand **Agent Access**.
    
    ![Memory and Preferences panel with Agent Access highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agent_memory_manage_access.png)
4. Turn on the toggle for each agent you want to allow to create memories.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_important.png)
    
    Important Agents create memories only when you select **Save memories from your conversations**. If you deselect it, no agent creates memories, even if you turn on the switch for individual agents.
    
    ![Memory Configuration For Your Agents list with a memory toggle switch for each agent.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agent_memory_manage_access_toggle.png)
5. Save your changes.

If you turn off memory for an agent, existing memories are preserved, and the agent uses them again if you turn memory back on.