---
schema_version: "1"
id: fd767be237e42b8a436eef65a65adbaf8ebc4ffa9e284817e6234e441df19921
title: Create Data 360 Reports to Monitor Task Resolution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_guardrails_task_resolution_monitor_dc.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_guardrails_task_resolution_monitor_dc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 889f6fcc7a991357cd8b6577ffe26240f1409521c4811eb28174a465bf1cee39
description: Create Data 360 reports to monitor how well agents carry out a user’s tasks to completion in a session.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Create Data 360 Reports to Monitor Task Resolution

Create Data 360 reports to monitor how well agents carry out a user’s tasks to completion in a session.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d167481e86">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">To create, edit, and delete reports in private folders:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">Create and Customize Reports</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">To create, edit, and delete reports in public and private folders:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">Report Builder OR Report Builder (Lightning Experience)</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">To turn on data collection</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">View Setup and Customize Application</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 ">To view and access <span>Data 360</span> reports:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d167481e86 "><span>Data 360</span> User</td>

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        </tbody>
      </table>

## Set Up Audit and Feedback Data Collection

Task resolution scores depend on generative AI audit and feedback data.

Turn on data collection for generative AI audit and feedback data (see [Set Up Einstein Generative AI Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_enable.htm&release=264.0.0&type=5 "To collect Einstein generative AI audit and feedback data, turn it on in Einstein Setup. For orgs with only one dataspace, it’s turned on by default when Agentforce is turned on.")). Thereafter, data becomes visible in Data 360 within 24 hours. Data for agent generations and user feedback (including task resolution metrics) streams continuously on an hourly basis to Data 360. Task resolution data is stored in the Content Category (GenAIContentCategory) data library object (DLO) in the [Data Model for Generative AI Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_data_model.htm&release=264.0.0&type=5 "Understand and analyze your Einstein generative AI audit and feedback data by using the appropriate data model objects (DMOs). Einstein generative AI Audit and Feedback data is streamed to a data lake object (DLO) in Data 360 and mapped to data model objects (DMOs).").

## Create a Report to List Task Resolution Scores with Explanations

Use this report to monitor and analyze how well the agent interprets the subagent instructions.

1. On the Reports tab, click **New Report**.
2. For the category, select **Data Cloud**, and select **GenAIContentCategory** for the report type.
3. Click **Start Report**.
4. On the Outline tab, select these columns.
    - Detector Type
    - Category
    - Value
    - Parent
    - Timestamp
5. On the **Filters** tab, select **Detector Type** for the field, **equals** for the Operator, and type TaskResolution for the value.
    
    When you run the report, the **Category** column indicates the level of task resolution: `FULLY_RESOLVED`, `PARTIALLY_RESOLVED`, `UNRESOLVED`. To limit the report to show only the instances of `PARTIALLY_RESOLVED` and `UNRESOLVED`, you can add another filter.
6. Click **Save and Run** to generate the report. When prompted, give the report a name and description.
7. From the generated report, select one of the items for which you want to see the related agent response. Copy the value (parent ID) from the **Parent** column.

## Create a Report to View Agent Responses for Individual Scores

Use this report to see the related agent response for an individual instruction adherence score.

1. From the Reports tab, click **New Report**.
2. For the category, select **Data Cloud,** and select **GenAIGeneration** for the report type.
3. Click **Start Report**.
4. On the **Outline** tab, select these columns.
    - Generation Id
    - Response Text
    - Timestamp
5. On the **Filters** tab, create a filter for `GenerationId` that uses the parent ID that you copied from the first report you created.
6. Click **Save and Run** to run the report. The report includes the agent response for the item you selected from the task resolution report.