--- schema_version: "1" id: 851e2e44fcd51f17892038402f11b2de6d5ecfd34f77f155a465bf77d9ab7118 title: Task Resolution collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_guardrails_task_resolution.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_guardrails_task_resolution.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: bcbeb0b246ef1bc97ffa0299837405d636e1451518d4690603c969c4e2614565 description: Task resolution is an agent guardrail. It evaluates how well your agents interpret the user's intent, as expressed in a given conversation, and how well it resolves the task. products: - Agentforce - Cross Cloud release: "264" --- # Task Resolution Task resolution is an agent guardrail. It evaluates how well your agents interpret the user's intent, as expressed in a given conversation, and how well it resolves the task. ### Required Editions
Available in: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions. Setup for AI agents is available on the desktop site.
Task Resolution measures how effectively the agent understands and resolves the user’s task over the course of a multi-turn conversation. The metric evaluates whether the agent delivered a meaningful outcome that satisfies the user’s intent expressed in the conversation. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note Task Resolution works for agents created with the new Agentforce Builder. ## Task Resolution Scores The metric produces structured, non-binary outputs for each conversation. Scores reflect how well the agent understood and handled the task, completed the work, and addressed the query. | Score | Description | | --- | --- | | Fully Resolved | Indicates that the agent handled all parts of the task. | | Partially Resolved | Indicates that the agent handled some tasks but gaps remain. | | Unresolved | Indicates that the agent didn't handle the tasks or address the query. | ## Explanations for Outcomes That Aren't Fully Resolved Also, task resolution captures reasoning for any outcome that isn't Fully Resolved. This reasoning explains why the conversation failed to reach full resolution. ## Scores and Explanations Logged in the Generative AI Audit Trail Logs for Task Resolution scores and explanations are in the generative AI audit trail in a data model object (DMO) in Data 360. Use this information to see how well your agent is interpreting user intent and delivering on what's requested. The data can also help you determine whether the subagent instructions need improvement or if more instructions are needed. ## Monitor and Track Task Resolution Get insights from the collected data to spot trends, interpret results, and remedy agent issues. - Build your own Data 360 dashboards and reports. To learn more, including required permissions, see [Data 360 Reports and Dashboards](https://help.salesforce.com/s/articleView?id=data.datacloud_reports_dashboards_overview.htm&type=5&language=en_US). - Run queries. Here are relevant attributes associated with Task Resolution in the Einstein Generative AI Content Quality DMO in the [Data Model for Generative AI Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_data_model.htm&release=264.0.0&type=5 "Understand and analyze your Einstein generative AI audit and feedback data by using the appropriate data model objects (DMOs). Einstein generative AI Audit and Feedback data is streamed to a data lake object (DLO) in Data 360 and mapped to data model objects (DMOs)."). | Attribute | Description | Example | | --- | --- | --- | | `id` | Unique event ID |   | | `parent` | Generation ID (links to the agent response) |   | | `detectorType` | Metric name | `TaskResolution` | | `category` | Evaluation result | `FULLY_RESOLVED`, `PARTIALLY_RESOLVED`, `UNRESOLVED` | | `value` | Explanation text | `User intent was to...` | | `orgId` | Customer org ID |   | | `cloud` | Cloud type | `einstein` | | `timestamp` | Event timestamp |   | - **[Create Data 360 Reports to Monitor Task Resolution](https://help.salesforce.com/s/articleView?id=ai.agent_guardrails_task_resolution_monitor_dc.htm&release=264.0.0&type=5)** Create Data 360 reports to monitor how well agents carry out a user’s tasks to completion in a session. #### See Also - [Instruction Adherence](https://help.salesforce.com/s/articleView?id=ai.agent_guardrails_instruction_adherence.htm&release=264.0.0&type=5 "Instruction adherence is an agent guardrail that evaluates how well your agents interpret subagent instructions when generating responses.")